Received the items on 7 July but there were 31 defective pieces, I have uploaded 4 defect examples. Have reminded the sales agent that I urgently need to receive the exchanges by 12 July but she did not seem like she had the sense of urgency and just said that she needed to wait for her suppliers to reply her. Only received her response on 13 July, by then i had no choice but to send out the defects to my clients. Before Monday, me and my colleagues have emailed, called and whatsapp Yvonne regarding the update but she did not respond. The service we received from her is quite unsatisfactory considering that we have been working with gift market for at least 4 years. Would like to have a review with the management team of gift market to seek your solution on this.