Last Updated: 8 May 2023
We would like to inform you that we can provide samples with the artwork submitted. However, please note that there will be a fee for this service. Please speak with one of our sales representatives to find out more.
You will know that your order is confirmed when you received an email confirmation from us with your order number. Please be advised that our standard processing time upon order confirmation is as shown in the table below:
|
Orders Confirmed: |
Processing: |
|
Mon - Fri, before 1pm |
Same day |
|
Mon – Fri, after 1pm |
Next working day |
|
Sat - Sun, Public Holiday |
Next working day |
We list lead times for every product on our site. This tells you how many working days it will take to produce and deliver your item after you've approved your artwork.
For certain products, we offer an express service for a fee of SGD 100.00 that can produce your order in less time than the indicated lead time. Please note that to avail of our express service, you will need to approve your artwork proof by 1pm on the day you place your order. This will ensure that we can meet your delivery deadline.
To help you better understand the shipping and delivery options we offer, please refer to the table below:
|
Service |
Charges |
Delivery Time | Notes |
Delivery Period |
|
Self-Collection |
Free |
Local production Our website specifies the product lead time, and once the confirmation date is established, you can proceed to arrange for collection. Overseas production Please check with your sales representative to find out when you can collect your order. |
Monday – Friday (Excluding public holidays) 9.00am to 6.00pm |
|
Standard Delivery |
Free |
Local production Our website specifies the product lead time, and once the confirmation date is established, the delivery will be made within the lead time. Overseas production Delivery will be made after receiving a notification from us that product is in our warehouse. |
Monday – Friday (Excluding public holidays) 9.00am to 6.00pm |
|
Next Day Delivery |
SGD 50 |
Order confirmed before 1.00pm on the day order was placed. § Next working day § Subject to stocks and fleet availability. Order confirmed after 1.00pm on the day order was placed. § 2 working days. § Subject to stocks and fleet availability. |
Monday – Friday (Excluding public holidays) 9.00am to 6.00pm |
|
Same Day Delivery |
SGD 75 |
Order confirmed before 1.00pm on the day order was placed. § Same Day (Between 1.00pm to 6.00pm) § Subject to stocks and fleet availability. Order confirmed after 1.00pm on the day order was placed. § Next working day § Subject to stocks and fleet availability. |
Monday – Friday (Excluding public holidays) 9.00am to 6.00pm |
|
Schedule Timeslot Delivery |
SGD 20 |
You can choose one of the delivery windows as below instead of our standard delivery timing. Timeslot A: 9am to 12pm Timeslot B: 12pm to 3pm Timeslot C: 3pm to 6pm |
Monday – Friday (Excluding public holidays) |
At Gift Market, we understand that sometimes you may not be available to receive your delivery on the indicated date and time for various reasons, such as:
However, we offer the convenience of delivering your goods on a date that suits you, as reflected in your delivery order. If you need to reschedule your delivery, please inform us of the cancellation or changes at least 1 working day before the stated date and time of delivery. Failure to do so may result in a separate delivery charge of S$30 if our delivery team has already been activated to make the delivery.
In the event of a rejected delivery by the building management or if no one is available to receive the goods at the date and time of delivery (as stipulated in the delivery order), a fee of SGD 20 will be charged for rescheduling the delivery.
If the delivery location does not have lift access, there will be an additional charge of SGD 10 per flight of stairs per deliveryman.