Disappointing service rendered. Item was delayed twice. First due to printer "unwell", and production had to postpone. Second due to damaged product during production, and was not able to replace and fulfil order as per promised deadline. Though the customer service executive informed about the damaged product, but the executive is not well trained in providing proper services eg. appropriate explanation with the proper attitude. Not a single word of apology despite error on the company's end. As a customer service executive, you represent the company. Even if the production is not your job scope, you are the frontline that works with your clients. Clients could be understanding despite such error, however with the service rendered, it made me think twice to engage Gift Market again.